Flannel AI.
Frequently Asked Questions (FAQs)
Got questions? We’ve got answers. Explore common inquiries about Flannel AI, how it works, and what you can expect.
What exactly is Flannel AI?
Flannel AI is an AI-powered digital home binder designed to streamline support for residential builders and enhance the homeowner experience. It provides homeowners with a smart, centralized platform for accessing home information, getting instant answers via AI chat, submitting service requests, and managing maintenance tasks. For builders, it offers a centralized console to efficiently manage homeowner inquiries and reduce support overhead.
What are the key benefits for residential builders?
Flannel AI helps builders reduce support costs, enhance homeowner satisfaction, build long-term relationships, differentiate their brand, and improve internal efficiency by automating support and providing homeowners with self-service tools.
What kind of information can homeowners access through the digital home binder?
Homeowners can access important documents like warranties, appliance manuals, maintenance schedules, paint colors, contact information for service providers (provided by the builder), and any other relevant documents you choose to include.
How does the AI chat feature work?
This it augments the answer with relevant information from GenAI engines.
What happens when a homeowner submits a service request?
When a homeowner submits a service request through the portal, it is immediately logged in your centralized builder management console. You can then review the request, prioritize it, assign it to the appropriate team member, and track its progress until resolution.
Can homeowners access Flannel AI on their mobile devices?
Yes, the homeowner portal is designed to be responsive and accessible on all devices, including smartphones, tablets, and computers, ensuring a seamless experience anytime, anywhere.
Does Flannel AI work offline?
No, Flannel AI requires an internet connection to access the most up-to-date information and utilize the AI-powered features. However, homeowners can download and save important documents for offline access if needed.
How secure is the homeowner's data?
We take data security very seriously. Flannel AI employs robust security measures, including encryption and secure server infrastructure, to protect all homeowner and builder data. We comply with industry best practices to ensure the confidentiality and integrity of your information.
How is Flannel AI priced?
Our pricing is typically based on a per home basis. Please contact our sales team for a personalized quote based on your specific needs.
What is the typical payback period for the investment?
Flannel can be included in the cost of a new home. You may include a line item in the contract and pass the license fee onto the client. There is no payback period.
What kind of support do you offer for builders?
We provide comprehensive support for builders, including onboarding assistance, training materials, ongoing technical support, and access to our customer success team to ensure a smooth implementation and optimal utilization of Flannel AI.
Can I customize the homeowner portal with my company branding?
Yes, the homeowner portal can be customized with your company logo and branding to provide a seamless and professional experience for your homebuyers.
What kind of documents can I upload to the digital home binder?
You can upload virtually any type of digital document, including PDFs, images, videos, and links to external resources. This allows you to provide homeowners with a comprehensive resource for their new home.
Is there a limit to the number of homeowners I can support?
Our platform is scalable to accommodate businesses of all sizes. Please discuss your specific needs with our sales team, and we can tailor a solution that fits your volume.
Can I cancel my subscription at any time?
Yes, you can typically cancel your subscription at any time, although specific terms may apply based on your chosen plan. Please refer to our terms of service or contact our support team for details.
How long does it take to get started with Flannel AI?
The setup process is designed to be efficient. Depending on the amount of data you need to upload, you can typically get started and invite your homeowners within a few days. Our onboarding team will guide you through the process.
Do you offer a trial or a demo?
Yes, we offer personalized demos so you can see Flannel AI in action and understand how it can benefit your business. Please contact us to schedule a demo. We are also doing an Early Adopter Program which is an extended no-cost trial.
Ready to Transform Your Post-Closing Experience?
Stop reacting to support issues and start proactively empowering your homeowners. Flannel AI offers a smarter, more efficient way to manage post-closing support and build lasting customer relationships.
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